In the event of a claim the following Claims contacts will help you settle the matter as quickly as possible. We realize that any claim situation is difficult and we strive to help guide you through this time as efficiently as possible.

If possible, have your insurance documents or your policy number ready and be sure to have all the particulars of what happened including the date, time, police report number and any other information that you feel may be important.

During Office Hours (Monday-Friday 9:00am - 5:00pm)

Please call our Underwriting department at 604.982.3111 and ask to report a claim.
If you are insured with any of the following Insurers please contact their claims departments directly.

ICBC 24hr Claims Center Hotline 1.800.667.7740

Family Insurance Solutions

Phone: 604 681-6123 or Toll Free: 800 661-4404


Phone - 604-669-4247


Phone - 1-866-464-2424 Fax - 604-684-5825

The Boiler Inspection and Insurance Company of Canada

Phone - (403)265-2813 Fax - (403)264-9024

E-mail -

- or - 

For all other claims please call:

Out of Hours Emergency Claims Line 1.888.235.2447